Pre-Post-Sales Support - Technician

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow's electrical world. You can too, Join us!

As a Pre-Post-Sales Support
- Technician you will report to Pre-Post-Sales Support
- Team Leader in the Sales based in Telford for a Permanent contract.

Based at our Telford office within the Project Support Centre Team, you will play a pivotal role in delivering a market-leading technical support service to both our sales teams and customers. This exciting and varied position combines hands-on field engineering with technical consultancy, giving you the opportunity to work closely with customers, contractors, consultants, and internal stakeholders to deliver outstanding project outcomes and customer experiences.

Whether supporting complex installations on-site across the UK or providing expert guidance remotely, you will be at the forefront of helping customers maximise the performance and reliability of our electrical solutions.

As a trusted technical expert, you will provide specialist support for our electrical products, software, and associated tools throughout the project lifecycle, from specification and commissioning through to fault diagnosis and resolution. This role is ideal for an experienced electrical professional who enjoys solving technical challenges, building strong customer relationships, and continuously developing their expertise. In return, you will have the opportunity to influence customer experience, contribute to business improvements, and establish yourself as a recognised authority within a collaborative and forward-thinking organisation.

• Deliver expert on-site technical support for customer projects across the UK, leading commissioning, testing, fault diagnosis, equipment installation support, and resolution activities to ensure successful project delivery.
• Act as a trusted technical advisor and customer advocate, ensuring customer feedback and insights help shape improvements to products, services, and the overall support experience.
• Provide professional remote technical support across Hager's electrical product portfolio, delivering prompt, high-quality solutions that enhance customer satisfaction and reinforce our reputation for excellence.
• Partner with sales teams, contractors, consultants, and customers to provide expert technical guidance, product selection support, and specification development, ensuring innovative, compliant, and commercially effective solutions.
• Develop and maintain advanced technical expertise in Hager products, electrical standards, regulations, and emerging technologies through continuous professional development and training.
• Serve as a recognised subject matter expert within the business, sharing knowledge, mentoring colleagues, and helping to build technical capability across the organisation.
• Contribute to continuous improvement initiatives by identifying recurring technical challenges, sharing field-based insights, and helping drive enhancements to products, services, and customer support processes.
• Build strong, lasting…