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Desktop Support Engineer

Job in Telford, Shropshire, TF3, England, UK
Listing for: Coforge
Full Time position
Listed on 2026-11-02
Job specializations:
  • IT/Tech
    IT Support, Desktop Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below

Work from office 5 days/Week

We at Coforge seeking a Desktop Engineer to provide 1st line technical support and endpoint management services across a Windows enterprise environment.

Key Responsibilities:
  • Manage and remediate endpoint vulnerabilities using Qualys and other security tools.
  • Investigate root causes of vulnerabilities, patch failures, and device non-compliance.
  • Deploy software, patches, and configuration updates using Microsoft SCCM.
  • Develop and maintain Power Shell scripts for automation and remediation.
  • Troubleshoot SCCM client issues, software deployments, and Windows endpoints.
  • Support Windows 11, Microsoft 365, Active Directory, remote access, and desktop hardware.
  • Provide 2nd line support, device builds, asset management, and service restoration.
  • Maintain technical documentation, audit records, and knowledge articles.
  • Follow ITIL best practices for Incident, Problem, Request, and Change Management.
  • Support Citrix environments, meeting room technologies, and executive users as required.
Required Skills:
  • 3+ years of Desktop Engineering, Endpoint Management, or 2nd Line Support experience.
  • Strong expertise in Windows 11 and Microsoft SCCM.
  • Good Power Shell scripting and automation skills.
  • Strong troubleshooting, analytical, and root-cause analysis capabilities.
  • Excellent communication and stakeholder management skills.
Preferred

Skills:
  • Qualys, Intune, Nexthink, Citrix Virtual Apps & Desktops, Microsoft Defender.
  • Application packaging and software deployment experience.
Qualifications:

Relevant technical certifications and a passion for continuous learning in Desktop Engineering and Endpoint Management.

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