Facilities Manager

Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Helix - A Hines Company

Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office.

For further information, please visit Helix’s website:

In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio.

Responsible for all aspects of the day-to-day management and delivery of all engineering services to the occupiers, the role involves the project management of plant and space refurbishment within a live site.

Facilities Managers are responsible for maintaining the highest levels of hospitality and customer service while ensuring that service delivery, financial management, and project timelines are met in accordance with contractual agreements.

• Responsibility for the management of service contracts, the assessment of quotes and fees to ensure best value and deliverability.
• To co-ordinate and develop a first class service team with key service contractors.
• Hold progress monitoring meetings, at least monthly, with the services maintenance contractors to monitor compliance with the contract scope of works and progress with the planned preventative maintenance activity.
• Control costs in line with budget (or agreed variances) associated with planned maintenance and additional works.
• Supervise the maintenance audit regimes and safe systems of work, and actively manage continuous improvement by the contractor.
• Supervise the provision of all service delivery to buildings under management, having regard to the standards required.
• Act within the authority delegated by Helix Property.
• As requested, any other duties necessary in the interest of the smooth and efficient running of the building
• Ensure all duties and responsibilities are always executed to the industry’s ‘Best Practice Standards’ and best practice.
• To be available out of ‘normal’ working hours and at short notice if the needs of the building so require.
• Strict adherence to non-disclosure agreements and a high degree of confidentiality.

Essential

• Membership of a Professional body (e.g. BIFM / IFMA)
• IOSH / NEBOSH
• Managing multi-site property experience
• Basic understanding of commercial leases / service charges
• Experience of liaising with clients, occupiers, consultants and local authorities