Head of - Construction & Infrastructure

Head of Sector – C&I in the Recycle loop

Department: Sales & Account Management

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Jamie Roberts

At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.

With over 30 years of experience, we combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals, while driving real change.

• Community:
  We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague:
  We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer:
  We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment:
  Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

As the Head of Sector – C&I in the Recycle loop, you will take ownership of driving growth, customer retention, and strategic development across our key brands within our Construction & Infrastructure sector. Acting as the senior sector lead, this role will be responsible for shaping sector strategy, developing high‑value customer relationships, and ensuring the delivery of innovative and sustainable solutions that differentiate the business in the market.

This position is suited to a commercially driven leader with proven experience in customer growth, contract retention, and market positioning in waste management or related industries.

• Develop and execute the sector growth strategy, aligned to business objectives and market opportunities.
• Align closely with the Corporate Business Development team to win new business and drive growth within the sector, including but not limited to collaboration on new business tenders and supporting new business presentations.
• Identify opportunities to enhance customer value through innovation, service differentiation, and sustainability‑led solutions.
• Analyse sector trends, competitor activity, and regulatory developments to shape commercial positioning.
• Take P&L responsibility for the sector, with a focus on profitable growth and margin improvement.

• Act as the senior point of contact for key sector customers, building trusted long‑term relationships.
• Drive customer satisfaction and retention through proactive engagement and strategic account management.
• Collaborate with operational teams to ensure customer expectations are exceeded and contracts deliver value.
• Work closely with the Marketing team to develop a sector marketing plan, including but not limited to tailored sector propositions and service models to attract and retain customers.

• Inspire and lead a sector‑focused Account Management team.
• Foster collaboration across business units (customer services, operations, marketing, sustainability, finance) to deliver sector objectives.
• Promote a culture of customer focus, innovation, and accountability across the sector.

• Represent the company at industry forums, trade associations, and customer events.
• Champion the organisation’s brand as a thought leader and spokesperson in sustainable waste management and circular economy solutions within your sector.
• Build networks with regulators, partners, and stakeholders to enhance sector influence and visibility.

• Senior leadership experience in waste management, environmental services, or within the construction industry is highly desirable though not essential for the right candidate.
• Strong commercial track record in business growth, contract retention, and customer relationship management.
• Excellent understanding of waste sector…