Operations Manager

Job Purpose:

The Operations Manager is responsible for leading and optimising the day-to-day operations of Berwick Care's supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.

The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality.

Working closely with senior leadership, the Operations Manager supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company's offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.

Operational Leadership

• Oversee the day-to-day running of all operational activities across the business
• Ensure orders are processed accurately and delivered within agreed time frames
• Monitor workflows to maintain efficiency and high service standards
• Identify and address operational issues quickly to minimise disruption
• Ensure all teams are aligned and working to agreed processes and priorities

Supply Chain & Procurement Management

• Manage the end-to-end procurement process from sourcing to delivery
• Negotiate pricing, terms, and service levels with suppliers
• Monitor supplier performance against agreed standards and KPIs
• Develop and maintain strong, reliable supplier partnerships
• Identify alternative suppliers to reduce risk and improve cost efficiency

Inventory Control & Stock Management

• Maintain accurate stock records and robust inventory systems
• Monitor stock levels to prevent shortages and overstocking
• Analyse usage trends to improve forecasting and ordering cycles
• Implement stock control procedures to minimise waste and loss
• Conduct regular stock audits and reconciliations

Logistics & Distribution Oversight

• Oversee warehousing, picking, packing, and dispatch processes
• Ensure deliveries are scheduled and completed efficiently
• Monitor delivery performance and resolve delays or errors
• Work with logistics providers to improve reliability and cost efficiency
• Continuously review and improve distribution processes

Compliance, Quality & Safety

• Ensure compliance with health and safety regulations across operations
• Maintain product quality standards in line with care sector requirements
• Ensure proper documentation and product traceability is in place
• Conduct regular checks and audits to ensure compliance
• Promote a safe working environment for all staff

Customer & Client Relationship Management

• Build and maintain strong relationships with care home clients
• Ensure client needs and expectations are consistently met
• Handle complaints and service issues in a timely and professional manner
• Gather client feedback to identify improvement opportunities
• Support account retention and long-term client satisfaction

Financial & Cost Management

• Monitor operational budgets and control costs effectively
• Identify opportunities to reduce spending without impacting quality
• Track financial performance and report variances to senior management
• Support pricing decisions through cost analysis
• Ensure efficient use of resources across all operations

Team Leadership & Development

• Lead, manage, and support the operations team on a daily basis
• Set clear objectives and performance expectations
• Provide coaching, training, and development opportunities
• Conduct regular performance reviews and…