Team Leader – Back Office Operations

Are you an experienced operations leader who enjoys developing people, improving processes and delivering excellent customer outcomes?

We’re looking for a Team Leader – Back Office Operations (Manager I, Commercial Customer Care) to lead a multifunctional team responsible for order management, claims, returns and customer support administration. You’ll lead approximately 15–17 colleagues, including two Senior Specialists.

You’ll lead the day-to-day performance of the Back Office team, creating a high-performing culture while improving productivity, quality and customer experience.

You will:

• Lead, coach and develop a high-performing operational team.
• Oversee order processing, claims management, returns and customer support activities.
• Manage workloads and resources to meet changing business demands.
• Deliver against service levels, quality standards and operational KPIs.
• Manage performance and support colleagues with their development and career progression.
• Act as an escalation point for complex customer and operational issues.
• Use data and insights to identify opportunities to improve performance and efficiency.
• Drive continuous improvement, automation and digital adoption.
• Lead your team through new processes, systems and organisational change.
• Partner with teams across Sales, Logistics, Supply Chain, Credit Control, Commercial and Digital.

• Experience leading customer service, customer support or operational teams.
• A strong track record of coaching, developing and managing team performance.
• Experience improving productivity and operational efficiency.
• Strong analytical and problem-solving skills.
• Experience leading teams through change and implementing new ways of working.
• Strong stakeholder management and influencing skills.
• The ability to manage multiple priorities in a fast-paced environment

• Experience leading back-office or shared service operations.
• Knowledge of order management, claims or returns processes.
• Experience with continuous improvement, digital transformation or automation.
• Knowledge of CRM, Salesforce, SAP or digital customer platforms.

• Lead a team that makes a tangible impact on customer satisfaction and business success
• Opportunities for professional growth through leadership development and cross-functional exposure
• Supportive culture that values collaboration, innovation, and continuous learning
• Flexibility and resources to help you succeed in balancing priorities

#CVL

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this UK based position, the expected pay range is GBP 57,600 - GBP 86,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United Kingdom. Our pay ranges are determined by the local market.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, and confidential counseling for life’s challenges.
• Invest and Plan Your Future. We help you plan and invest for the…