Team Leader, Management

Location: Woodside

We are seeking a dedicated and compassionate Team Leader to join our team based at our office in Basingstoke. This role is fully office based and some travel throughout Hampshire will be required. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave :
An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances :
Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts :
High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing :
Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support :
Employee assistance programme and wellbeing support. Inclusive Networks :
Access to EDI networks and colleague cafes. Sustainable Travel :
Cycle to work scheme and season ticket loans. Career Development :
Ongoing training and support with opportunities for career progression. About the Role As a Team Leader you will ensure excellent service delivery in accordance with the service specification and performance targets. You will need to be able to support operational staff to deliver high quality, risk led and tailored support. You will focus on the performance management of team members including the allocation and auditing of cases in line with service standards.

Key Responsibilities:

Responsible for completing case audits, reviews and reviewing data to ensure oversight of teams Responsible for capturing data and evidence around the outcomes of the service Responsible for allocating work across the wider team - analysing data to monitor patterns, trends and comparing these to resources Be a designated safeguarding officer, available to make defensible decisions quickly and effectively on safeguarding matters ensuring the dignity, safety and security of victims is at the heart of your work.

This will also include providing guidance and support to staff. Work with the Operations Manager to ensure excellent service delivery in line with business plans by reviewing data and information to effectively address any performance issues. Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures Promote effective communication channels including co-ordinating and facilitating regular team meetings, sharing feedback and learning to share with other colleagues.

Represent the service and victims at external events About You You will need:

Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery. Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus. Have strong communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals.

Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner. Gather, analyse and use information and evidence from different sources to solve problems and report on data quality and compliance An understanding of confidentiality, safeguarding and other legal requirements Good IT skills including experience with working within bespoke case management systems and using Microsoft Office Packages,…