Marketing Account Manager

We’re looking for a Marketing Account Manager who’s as comfortable in a spreadsheet as they are in a brainstorm. You’ll sit right in the middle of our creative engine – keeping projects on track, clients smiling and ideas flowing. Think: less box‑ticking, more orchestrating great work.

You’ll be the strategic bridge between our creative teams and one of our key client accounts – turning ambitious briefs into beautifully organised, brilliantly delivered campaigns. One day you’re mapping out a multi‑channel campaign; the next you’re sanity‑checking budgets, steering feedback and keeping everyone nicely pointed in the same direction.

You’ll own your own portfolio of projects, build long‑term client relationships and help shape content that actually lands with real people – not just in slide decks. Based in our Marketing team, you’ll plug into everything from design and video to web and strategic marketing.

• Build timelines that actually work in real life – structuring projects so the right people are in the right place at the right time.
• Set projects up properly: review client assets, sense‑check the brief, and make sure everything is on‑brand and ready to fly, using Dropbox and project management tools to keep everyone aligned.

• Translate client‑speak into clear, actionable briefs the team can get excited about.
• Make sure everyone knows what they’re doing, why it matters and when it’s due – then keep the momentum going.
• Write clear, accurate copy for things like scripts, webpages, brochures and social posts.

• Keep clients in the loop without them ever needing to chase.
• Watch the timelines, spot issues before they explode and plan ahead so projects keep moving smoothly.

• Gather and organise feedback so it’s clear, actionable and doesn’t derail the work.
• Handle scope changes like a pro – protecting budgets, timelines and sanity while being totally transparent about impacts.

• Sense‑check creative against the brief, brand and objectives before it ever hits the client’s inbox.
• Make sure what we deliver not only meets expectations, but quietly shows off a bit too.

• Ask the right questions up front, so you actually know what success looks like.
• Spot risks early – technical, timing or otherwise – and pull in the right people to solve them.
• Document everything so the project doesn’t live in your head alone.
• Get under the skin of the client’s world – their goals, pressure points and opportunities.
• Learn the language of their industry and understand where they sit in the market.
• Use that insight to shape better recommendations and smarter work.
• Build accurate quotes and get all the approvals lined up properly.
• Help shape proposals for bigger opportunities and flagship projects.
• Keep an eye on commercial reality while still delivering serious value.

• Stay close to your clients with regular, meaningful touchpoints – not just status calls for the sake of it.
• Spot opportunities to add extra value and suggest new ideas.
• Keep a running “wish list” of future projects that support their growth (and ours).

• 2+ years’ experience in marketing (in‑house or agency side), with a solid focus on project management.
• Agency background is strongly preferred – you get the pace, the deadlines and the client expectations.
• Proven experience coordinating or managing projects from brief to delivery.
• Confident, clear communication and strong relationship‑building skills.
• Hawk‑eye attention to detail plus a good head for the commercial side.
• Hands‑on experience with project management tools and organised file systems.

• Experience writing accurate, audience‑appropriate copy across different platforms.
• Familiarity with Figma – enough to add content, review and tweak designs, and share files with clients.
• Experience with tools like Teamwork, Active Collab or similar.
• Understanding of content performance, analytics and A/B…