User Researcher

Whitehall Resources require a User Researcher to work with a key client on a 6 month initial contract.

• This role will require on site work in Shropshire 2 days per week.
• Inside IR35.

• Data analysis – Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g. digital journey, support channels).
• Research design & experimentation – Design and run A/B tests and controlled experiments to evaluate service changes, in collaboration with the Experimentation team. Develop hypotheses, define success metrics, and ensure statistical validity.
• Qualitative integration & triangulation – Build processes for integrating qualitative insights with quantitative findings. Champion triangulation to ensure robust, multi-source evidence for decision‑making.
• Reporting & communication – Produce concise weekly outputs and dashboards for senior stakeholders. Translate complex data into clear, actionable insights for non‑technical audiences.
• Governance & best practice – Ensure compliance with GDS (Government Digital Service) standards and ethical research practices. Advocate for evidence‑based decision‑making across teams and departments.

• Proven experience in quantitative research within a user‑centred design or public sector context. Experience working with Performance Analysts.
• Experience working on a service who operates on a national level and at scale.
• Ability to design and implement A/B experiments and interpret results confidently.
• Familiarity with qualitative research methods and integrating them into quantitative frameworks.
• Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.