One Stop - Customer Service Assistant

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast‑paced retail environment where each day brings new challenges.

You will play an important role in the day‑to‑day operations of our store: providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• I put into practice the training I have received to ensure we work safely.
• I take part in seasonal, community and charity events, creating a great inclusive atmosphere.
• I am knowledgeable about my store’s performance, understand the part I play and what we need to do together to deliver profit.
• I live our values, make everyone feel welcome and always follow our policies.
• I ensure I clock in and out at the start and end of my shift so I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• I respond quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office; you will be required to undertake a Post Office Financial and criminal conviction background check, which you will need to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

One Stop is committed to making everyday life easier for our customers. As part of the Tesco Group, we combine the benefits of a large organisation with the close‑knit feel of a neighbourhood store.

We offer flexible working options, support for carers, parents, retirees and anyone in a life‑changing moment. Discuss your needs during the application process.

Full colleague benefits can be found on our Careers Page.

We support local charities and partners, having raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through Fare Share and Olio.

We welcome everyone, celebrating diverse backgrounds and perspectives. As a Disability Confident Leader (Level
3) we provide reasonable adjustments during recruitment.

One Stop has the right to withdraw the vacancy before the closing date if a successful application is received earlier. We encourage you to submit your application promptly.