Sales Administrator

We’re looking for a Sales Administrator to join the team.

Job Title: Sales Administrator

Location: Telford – Midlands

Salary: Up to £26,000 + Benefits

Permanent Position – Full time.

At Enconvo, we are all about communication. From cloud phone systems to broadband, mobile, and IT solutions, we help businesses stay connected, productive, and ready to grow.

As part of the European Enreach Group, with over 1,100 colleagues across Europe, we deliver market-leading solutions to businesses of all shapes and sizes. Our customers are at the heart of everything we do, and now, we’re looking for a Sales Administrator who is ready to make a real impact and help us deliver exceptional experiences.

This is more than just an administration role. As a Sales Administrator, you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally.

You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships.

If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career.

• Previous experience in administration, sales support, or customer service
• Professional and confident communication skills
• Strong attention to detail and ability to manage multiple tasks
• Proactive, flexible, and willing to learn new systems and technologies
• A collaborative team player with a positive attitude
• Strong organisational and time management skills

• Manage customer orders and service requests from start to completion
• Ensure all orders meet agreed deadlines and Service Level Agreements
• Liaise with engineers, carriers, suppliers, and internal teams
• Keep customers updated on progress, key dates, and any delays
• Support service migrations, porting requests, and broadband services
• Maintain accurate customer records and update internal systems
• Ensure completed orders are passed correctly to the Billing Team
• Handle customer offboarding requests professionally and efficiently
• Support a smooth and positive customer experience

• Holiday – 23 days off (plus more for long service) and your birthday off, with the option to buy extra leave
• Enhanced family leave – maternity, paternity, and adoption pay
• Benefits – salary sacrifice pension, healthcare, life cover, and access to Perkbox discounts
• Great working hours – Monday to Friday, no evenings or weekends
• Career development – full training and opportunities to progress
• Culture – be part of a high-growth European group that values innovation, collaboration, and putting customers first
• Social ethos – enjoy team and company-wide events and a fun, supportive working environment

If you are organised, customer-focused, and enjoy supporting sales and service delivery from start to finish, we would love to hear from you. Apply today and help us deliver an excellent experience for our customers.