Part Exchange Coordinator

Overview

Location:

Telford, West Midlands

This is an exciting opportunity to join the Persimmon Homes West Midlands Sales Team as a Part-Exchange co-ordinator. The role typically reports to the Sales Director. The purpose of the role is to provide admin support to the Sales team, to ensure timely processing of our part-exchange sales and deliver promises. As our Part-Exchange Co-ordinator, you will be creating, compiling and distributing documentation in an accurate and timely manner, to ensure our part-exchange sales progress smoothly and quickly to completion.

• Dealing with phone enquiries from potential and current customers in a friendly and timely manner, ensuring company standards are adhered to.
• Responsibility for the region's part exchange properties, ensuring re-sales are marketed and progressed to exchange and completion within required timescales.
• Manage communication and administration with the Persimmon Legal department, Estate Agents, Solicitors and Mortgage Brokers.
• Recording and inputting sales/part exchange information and customer extras accurately onto the COINs system.
• Working cohesively with other departments across the business to ensure high standards of customer experience are maintained.
• Complete weekly part-exchange and sales reports, and other ad-hoc company reporting when required.
• General Admin support for the Sales Director and on-site sales offices.

• Excellent communication skills, both written and verbal
• A good understanding of Microsoft Package, including Excel, Word, PDF and Outlook
• Ability to prioritise a busy workload.
• Minimum of 5 GCSE's A-C or above is preferred.
• Developer New Build/Estate Agency background preferred.
• Ability to build relationships across functions, both internally and externally.

The Salary & Benefits package

• Salary competitive (DOE)
• Contributory pension
• Life Cover
• healthcare
• Bonus