Sales Support Administrator

Responsibilities

• Manage and process customer orders accurately and in a timely manner.
• Monitor and maintain shared inboxes to ensure effective communication with customers and internal teams.
• Use CRM/ERP systems (e.g., Salesforce) to create, track, update orders, quotes, and related documentation.
• Send order confirmations and proactively communicate any issues or delays to customers.
• Support Regional Sales Managers (RSMs) with queries and order‑related matters.
• Validate customer purchase orders against quotes and ensure pricing accuracy.
• Handle returns (RMA), credit requests, and related documentation.
• Coordinate with customers to confirm correct delivery details and prevent order issues.
• Prepare and maintain accurate service and order documentation.
• Collaborate with internal teams to resolve queries and improve processes.
• Ensure all orders are completed, tracked, and updated according to timelines.
• Maintain high standards of customer service and responsiveness.

• Experience in sales support, order management, or customer service roles.
• Familiarity with CRM/ERP systems (e.g., Salesforce or similar).
• Strong understanding of order processing and sales administration workflows.
• High attention to detail and accuracy.
• Strong organizational and time‑management skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with sales teams and other internal stakeholders.
• Proficiency in MS Office, especially Excel and Outlook.
• Problem‑solving mindset with a proactive and customer‑focused approach.
• Ability to manage multiple tasks and work under deadlines.
• Willingness to learn and adapt to new systems and processes.

• Competitive base salary dependent on experience, ranging from £24,785.00 to £49,420.00 annually.
• Sales bonus and a performance‑based incentive program.
• 25 days of holiday plus public holidays.
• Holiday purchase scheme.
• Company pension scheme.
• Career progression opportunities and a supportive learning environment.
• Comprehensive rewards package that may include additional well‑being programs.