Inside Sales Collaborative Account Manager

Inside Sales Collaborative Account Manager – Donnington, Telford (Office Based)

Salary: £26,227.50 per annum + Monthly Commission.

Hours:

Monday to Friday, 9:00am – 5:30pm. 9‑month fixed term contract - maternity cover.

Lyreco is looking for an enthusiastic Inside Sales Collaborative Account Manager to join our Inside Sales team at our Head Office in Telford. This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success.

• 31 days' holiday, rising to 38 days with service (including bank holidays)
• Monthly commission scheme
• Pension and Life Assurance
• Two fully paid volunteering days each year
• Employee Referral Scheme
• Ongoing training and development opportunities

• Build strong working relationships with our Field Sales teams, including Business Development Managers, Senior Business Development Managers and Business Development Executives.
• Develop and grow customer accounts through proactive telephone calls, email and Microsoft Teams.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Create account development plans to maximise customer retention and growth.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.
• Work towards individual sales targets and key performance indicators while contributing to team success.

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship‑building skills.
• A proactive and self‑motivated approach.
• A target‑driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A positive attitude and a genuine passion for delivering great customer service.