Customer Success & Business Development Manager

Customer Success & Business Development Manager

Telford, Shropshire | Hybrid (minimum 3 days/week in office) | £40,000–£55,000 + performance bonus

Purple Frog Data Analytics is a Microsoft Solutions Partner data platform consultancy based in Telford. We do genuinely complex data work for clients across the globe, and we're looking for someone to own the relationship side of that work: keeping new prospects engaged through to signature, and keeping live-project clients close, informed, and confident in us.

This is a dual role. On the business development side, you'll take warm, qualified leads after the initial pitch and Statement of Work stage, keep them engaged, and work them through to a signed project. No cold calling. On the customer success side, you'll be the regular point of contact once projects are live, running check-ins every week or two, spotting issues early, and making sure clients stay positive about what we're delivering.

• Are a genuinely positive, proactive communicator who handles difficult conversations with confidence
• Have client-facing experience in customer success, account management, or business development, ideally in professional services or tech
• Can bring a delivery team together around client success without needing formal authority to do it
• Are self-managed and comfortable shaping your own approach

A working understanding of data analytics and the Microsoft data platform (Power BI, Microsoft Fabric) is useful but not essential. We'll build on genuine interest if the core fit is right.

This role needs you in our Telford office at least 3 days a week, so you'll want to be within a comfortable commute (roughly Shrewsbury, Wolverhampton, Stafford, Bridgnorth and surrounding areas).

Salary £40,000–£55,000 depending on experience, plus a performance bonus tied to pipeline conversion and client retention.

Apply here, or message me directly if you'd like an informal chat first.