Family Support Worker

Higher Level Family Support Worker (Grade
4)

Location:

Birmingham
Reporting to:
Practice Supervisor

Make a real difference where it matters most. Birmingham is one of the youngest and most diverse cities in Europe — and with that comes both opportunity and challenge. With over 1.1 million residents and more than 32% of children living in poverty, the work you do here will genuinely change lives. At the heart of this is Birmingham Children’s Trust, a large, forward‑thinking organisation of around 1,900 staff, working with a £200m budget to deliver meaningful, lasting impact for children, young people, and families.

Our vision is simple but powerful:
Working together to make Birmingham the greatest city to grow up in.

As a Higher Level Family Support Worker, you’ll play a vital role in delivering high-quality, targeted early help and safeguarding support to children, young people, and their families. You’ll take ownership of a complex caseload, acting as the lead professional, coordinating multi‑agency plans, and delivering evidence-based interventions that create real, measurable change. This is a role for someone who thrives in a fast-paced, multi‑disciplinary environment and is passionate about improving outcomes for families.

• Act as Lead Practitioner for a caseload of children and families
• Complete assessments and develop effective multi‑agency support plans
• Deliver evidence-based interventions to safeguard and improve outcomes
• Work closely with partners across health, education, and social care
• Chair and coordinate case planning and review meetings
• Maintain accurate, high-quality case records and reports
• Take on a specialist/champion area (e.g. domestic abuse, substance misuse, parenting)
• Act as a Designated Safeguarding Professional (DSP) within the service
• Support and guide junior team members (including GR3 staff)
• Engage families through persistent outreach, ensuring their active participation
• Contribute to audits, performance data, and service development

• Strong experience working with children, young people, and families
• A solid understanding of safeguarding, early help, and multi‑agency working
• Confidence managing complex and demanding caseloads
• Excellent communication and relationship-building skills
• Experience using assessment tools and delivering structured interventions
• The ability to challenge appropriately while maintaining supportive relationships
• A commitment to equality, diversity, and inclusion

• One Team
• Accountability & Responsibility
• Quality & Innovation
• Strong Relationships
• High Support, High Challenge

• The opportunity to make a genuine impact in one of the UK’s most dynamic cities
• A supportive leadership structure and regular supervision
• Ongoing professional development and training opportunities
• The chance to specialise and lead in a key practice area
• A collaborative, purpose-driven working environment

• This role is subject to enhanced DBS checks
• Exempt from the Rehabilitation of Offenders Act
• Requires flexibility, including occasional out-of-hours work
• Birmingham Children’s Trust is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.