Case Administrator Probation Office

Location: Telford, West Midlands.

Salary: £24,645 - £26,723 per annum.

Working pattern: Full time. 9-5 Monday to Friday, with a Saturday night shift on a rota basis until 7 pm.

Case Administrators support probation teams by managing paperwork, maintaining case files and ensuring that all processes run smoothly. The role offers an opportunity for career growth within the Probation Service and involves working with a range of stakeholders, including probation staff, agencies and people on probation.

• Ensure all probation‑related processes run efficiently.
• Maintain and update systems and case file information accurately.
• Handle enquiries from colleagues, agencies and people on probation.
• Support teams across a variety of settings, including PDUs, courts, prisons and other probation service functions.

• Accredited Programmes, Structured Interventions & Attendance Centres
• Community Integration and Contracts
• Courts
• Integrated Offender Management
• Performance & Quality
• Personality Disorder Projects
• Prisons
• Public Protection (Custody)
• Public Protection (Community)
• The Homeless Prevention Taskforce
• Unpaid Work (community payback)

• Empathetic, patient and organised.
• Good communication skills.
• Right to work in the United Kingdom for the Civil Service.
• Compliance with immigration rules and visa eligibility requirements.

• Annual leave: 25 days on appointment, increasing to 30 days after five years, plus public holidays.
• National Probation Service pension scheme – Local Government Pension Scheme (LGPS), run through the Greater Manchester Pension Fund.
• Training and development opportunities offered by the Ministry of Justice.
• Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

The Civil Service is an equal opportunities employer. We welcome applications from all background and nationalities, including: UK nationals, Republic of Ireland nationals, Commonwealth nationals with the right to work in the UK, EU, Switzerland, Norway, Iceland or Liechtenstein nationals and family members with settled or pre‑settled status, and other eligible categories as set out in the Civil Service nationality rules.

Applications are assessed against the Civil Service Success Profile Criteria, and are subject to a Civil Service Judgement Test (CSJT) and an interview. Where necessary, reasonable adjustments and invitations to disabled candidates may be made.

For any questions, call 0345 241 5358 (Monday to Friday 8 am – 6 pm) or email moj‑recruitment‑vetting‑enquiri Please quote job reference 18834.