Specialist Case Manager

Salary

£35,009 per annum, plus Essential Car User Allowance

Stafford/Telford

36 hours per week

Permanent

We have an exciting opportunity for a Specialist Housing Case Manager to join our Housing Services team. We’re looking for a passionate and customer‑focused professional who is committed to delivering excellent outcomes for customers and communities. If you thrive in a role where no two days are the same, enjoy managing complex cases, and are motivated by making a positive difference in people’s lives, we’d love to hear from you.

As a Specialist Housing Case Manager, you will:

• Lead and deliver an intensive housing management service to current and prospective tenants, supporting them to access, maintain and sustain their tenancy.
• Build and maintain trusted working relationships with local authorities and partner agencies to achieve positive outcomes for customers.
• Work closely with our locality teams to ensure services are delivered in line with regulatory requirements and consumer standards.

• Older people living within General Needs accommodation.
• New tenants who would benefit from enhanced tenancy support.
• Existing tenants experiencing crisis or significant challenges that place their tenancy at risk.

• Proven experience of managing complex cases within a social housing environment.
• Experience of working with customers from diverse backgrounds, including those with vulnerabilities, complex needs, and who may be difficult to engage.
• Experience of working collaboratively with internal and external stakeholders to deliver positive customer outcomes.
• A strong track record of delivering excellent customer service.
• The ability to assess risk, identify issues, and implement appropriate solutions and interventions.
• A relevant HNC, NVQ Level 5, or equivalent qualification in a related discipline.
• A full UK driving licence.
• GCSE Maths and English (Grade 4/C or above) or equivalent qualifications.
• Knowledge and experience of welfare benefits, financial inclusion and income maximisation.
• Understanding of the social housing regulatory framework, Tenant Satisfaction Measures and Consumer Standards.
• A relevant degree qualification, or a willingness to work towards one.
• Membership of the Chartered Institute of Housing (CIH).

We can offer 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.