SC ServiceNow Developer

Service Now Developer
Duration: 6 months
Pay: up to £730 per day (umbrella)
Location:
Telford - 2 to 3 days on site per week

Clearance Required:

SC cleared
Role Summary
We are seeking experienced Service Now Developers to support delivery of a public sector Service Now implementation covering HRSD, Finance & Procurement Case Management, Employee Centre, Knowledge Management, Virtual Agent and integrations.
The successful candidates will work within the delivery team to configure, develop, test and support Service Now capabilities across multiple work streams.

• Configure and develop Service Now solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and Integration Hub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Work collaboratively with architects, developers, testers and business stakeholders.

Key Skills & Experience

• Hands-on Service Now development experience.
• HRSD
• Strong experience across a combination of:
• CSM / Source-to-Pay Operations
• Employee Centre / Employee Centre Pro
• Service Now integrations
• Virtual Agent and/or Now Assist
• Experience developing case workflows, service catalogues, agent work spaces and portal experiences.
• Experience using JavaScript, Glide APIs, Flow Designer and Service Now scripting.
• Experience integrating Service Now with third-party applications using REST APIs, SOAP APIs or Integration Hub.
• Experience supporting Agile delivery and test cycles.
• Strong analytical and problem-solving skills.

Certifications & Clearance
Essential

• Service Now Certified System Administrator
• Active SC Clearance
• UK Based

Highly Desirable

• Service Now Certified Implementation Specialist - HRSD
• Service Now Certified Implementation Specialist - CSM

Desirable

• Service Now Certified Application Developer
• Employee Centre
• Integration Hub
• Virtual Agent
• Now Assist / GenAI accreditations

Mandatory Requirements for All Roles

• Active SC clearance.
• Experience working within large-scale enterprise or public sector Service Now delivery programmes.
• Strong stakeholder engagement and communication skills.