Logistics Coordinator

Your new company
Hays are working with a fantastic company based in Telford who are looking for Logistics Coordinator is responsible for supporting the efficient coordination of logistics operations, with a strong focus on customer communication, shipment management, and service delivery. This role plays a key part in ensuring timely and compliant movement of goods while maintaining high levels of customer satisfaction.

Your new role
As a Logistics Coordinator, your role will involve:

• Manage direct communication with customers during packing and shipment phases.
• Work collaboratively with Customer Experience teams to improve service delivery.
• Develop and maintain relationships with logistics service providers, ensuring performance and cost-effectiveness.
• Ensure all logistics activities comply with relevant local and international regulations.
• Support logistics strategy initiatives focused on efficiency, cost reduction, and continuous improvement.
• Assist with the transition of European operations into the Telford facility.
• Coordinate packaging, dispatch, and all associated documentation.
• Monitor and chase customer collections to ensure timely shipments.
• Maintain and update Work in Progress (WIP) for Service and Spares.
• Support customer account setup by gathering and managing required information.
• Escalate issues and complaints where necessary.
• Deliver against set KPIs and performance targets.
• Build and maintain strong relationships with customers.
• Support stock and inventory management in collaboration with the Stores Department.
• Adhere to company Quality Management System (QMS) procedures at all times.
• Undertake additional duties within the scope of the role as required by the business.

• Experience with in a manufacturing or logistics environment.
• Knowledge of Sage 50, Sage 200, or similar ERP/accounting systems.
• Experience in shipment coordination, dispatch, or supply chain operations.