Transport Support Operator

Job Description

We have a great opportunity for a Transport Support Operator to join our Telford Transport team on a full time permanent basis!

This position is responsible for debriefing drivers on a daily basis alongside providing general administration support to the Transport team.

Salary: £27,119 per annum, plus £1,000 attendance bonus.

Working hours:

4 on 4 off nights, 6pm-6am.

• Correctly debriefing drivers.
• Checking all timesheets for correct completion and ensuring all PODs are returned completed correctly.
• Scanning and storing PODs using Culina’s document management system.
• Preparing drivers’ wallets and issuing delivery notes in drop sequence plus any other relevant delivery information.
• Printing all despatch notes and replenishing despatch paper as required.
• Answering the telephone and assisting with any enquiries.
• Downloading drivers’ cards / tachographs.
• Ensuring all estimated time of arrivals (ETAs) are communicated to Customer Services.
• Consistently updating all spreadsheets including, but not limited to, change-overs, run summaries and trailer check sheets.
• Departing loads using Transport Management System (TMS).
• Ensuring all uplifts are despatched in correct loads.

• Attention to detail / accuracy.
• Ability to work without direct supervision.
• Positive and adaptable attitude.
• Excellent communication skills in order to deliver accurate information.
• Ability to work efficiently and accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Good standard of computer literacy, particularly MS Office e.g. PowerPoint, Word and Excel.

• Annual Leave – 20 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance – x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts – Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!