Table Games Dual Rate Dealer - Requisition

GENERAL SUMMARY

The Table Games Dual Rate Dealer shall carry out the responsibilities of both Table Games Dealer and when required, Table Games Floor Person. The Table Games Dealer shall efficiently deal and protect assigned games as described in Pechanga Resort Casino’s (PRC) SOPs, policies, procedures, and internal controls while maintaining compliance with rules, laws, and regulations. The Table Games Floor Person is responsible for preserving the integrity and orderly operation of assigned table games and assets in accordance with all applicable rules, laws, and regulations.

All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

• Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Supervise, coach, instruct and direct Table Games Dealers in proper procedures of appropriate aspects of table game operations including, but not limited to, correction of errors, recommendations of disciplinary actions, and monitoring all work processes.
• Directly supervise the operations of assigned table games.
• Monitor table games activities for adherence to casino and government rules, regulations, and procedures.
• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct, and maintaining security and integrity.
• Assist in the administration of disciplinary or corrective action and monitor post-disciplinary performance of assigned Team Members.
• Track and document play of guests by monitoring wager amounts, length of play, purchase amounts, and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and Team Members.
• Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Provide ongoing advice, support, and direction to Table Game Dealers.
• Apply positive communication, interpersonal, and leadership skills with Team Members at all times.
• Proactively manage and direct the performance of assigned Table Game Dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade Team Members in order to maintain PRC service standards.
• Maintain and enforce excellent grooming and personal conduct according to PRC standards.
• Interact with department and Team Members in a professional and positive manner.
• Other duties as assigned.

• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all PRC policies, procedures, SOPs, internal controls, and government regulations.
• Maintain and ensure adherence to all internal and external regulations, policies, and procedures within assigned games.
• Protect and maintain integrity of assigned games and assets.
• Exchange currency for gaming chips, fills, pay, or collect bets according to house rules.
• Ensure accuracy and completion of all signatory paperwork specific to assigned games.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Maintain excellent grooming and personal conduct according to PRC standards.
• Acknowledge, greet, and converse with guests who play at or approach assigned games in a friendly, courteous, and professional manner.
• Interact with department and Team Members in a professional and positive manner.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues.
• Abide by all company policies of PRC.
• Other duties as assigned.

• All of the above dealing and floor supervision responsibilities.

• Table Games Floor Person – A High School diploma and some college preferred; at…