Slot Tech - Requisition

GENERAL SUMMARY

Slot Technicians provide technical and service assistance on the slot floor to Pechanga’s guests. They must strictly comply with all SOP and technical standards for slot machine maintenance and repair, follow the direction of the department manager and other supervisors, and ensure proper adherence to all policies and procedures, including State, Federal, and Gaming Commission requirements. The key role is to assist the Slot Operations team in accomplishing their goals.

All Team Members demonstrate a commitment to Four Diamond Customer Service by delivering and maintaining the Quality Standards established by Pechanga Resort & Casino.

• Provide exceptional guest service to Pechanga’s visitors and guests.
• Demonstrate excellent verbal and written communication skills.
• Make repairs, replace parts, and perform machine maintenance functions.
• Understand and comply with all PR&C, state, and federal rules and regulations.
• Quickly learn and remain current with all technical aspects of machine maintenance for all manufacturers operated at PR&C.
• Demonstrate aptitude for basic math, electrical, mechanical, and personal computer skills.
• Work efficiently, accurately, and quickly in a multi-tasking environment.
• Perform all other job responsibilities as assigned by PR&C slot management.

This position does not have any supervisory or managerial responsibilities.

High school diploma or GED required; certificate of completion from a college or technical school is a strong plus. At least one year of experience in slot repair or a related technical, computer, or electronic background is required.

The candidate must read and interpret safety guidelines, operating manuals, maintenance instructions, and policy & procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.

Proficient with addition, subtraction, multiplication, and division in all units of measure; compute rates, ratios, and percentages; and interpret bar graphs.

Apply common sense to carry out instructions furnished in written, oral, or diagram form; and handle problems involving several variables in standardized situations.

• Must obtain a Class “A” gaming license.
• Complete Title 31 training (in-house) within the first year.
• Complete an in-house Introduction to Slot Operations class within the first three months.
• Complete an in-house course on Responsible Gaming within the first year.

• Previous electronic, computer, and/or mechanical experience is mandatory.
• Must read and understand technical documents.
• Excellent verbal and written communication skills.
• Basic micro-computer skills required (word processing, calendar, email, Windows, and spreadsheets).
• Must use an in-ear listening device for radio communications.

• Ability to stand, walk, and move for long periods of time.
• Use a radio, including wearing an in-ear earpiece.
• Work any shift or day; shift schedules are often variable.
• Wear a uniform that includes a tool belt and radio.
• Work in a noisy and smoke-filled environment typical of a casino floor.
• Push, pull, and lift up to 70 lbs.