Billing Specialist

Overview

Reports To: Advantage Billing Supervisor

Status: Full-time, Regular position, Tues - Thurs in office

Location: Field Support Center

Join the team of experts and realize your true potential!

Why You Should Join the Service Experts Team?

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

Position Summary:

This position is responsible for executing tasks that will support various internal and external Operations groups. The successful candidate’s primary responsibilities will include: preparing, validating, and processing customer data load files, and loading into the Service Experts primary customer billing system MSD. Other functions include processing transactions, files and batches related to payments, billing and rate management, and researching and resolving exceptions and escalations in these areas.

The Billing Specialist will contribute toward Service Experts success by meeting business objectives, improving internal operations, ensuring customer satisfaction, and continuously improving operating practices and procedures to reduce risk and increase operational effectiveness.

• Consolidate reports from various databases to produce, validate, and load customer origination data into billing and financial systems
• Prepare, validate and execute Batch processing files, and Payment processes
• File Transfer Management between internal and external vendors
• Resolve exceptions and escalations by identifying root cause, implementing solutions and fixing customer accounts
• Interact with other departments to resolve escalations over multiple channels
• Liaison with key vendors to enforce service level agreements while establishing partnerships
• Conduct account research, resolution and support for Billing, Payment & Collections, including research in various systems and requests across the organization
• Prepare and ensure completion of monthly Billing and Payment processing for Residential and Commercial Customers
• Create and maintain reports and reporting functions on a regular basis
• Periodic letter mailing to support various internal and external groups; prepare, validate and execute bill messaging or inserts as required in regular or emergency situations
• Demonstrate a commitment to process improvement by providing recommendations and driving change
• Foster and develop the capability to be a ‘Super User’ for internal systems and become a Subject Matter Expert
• Maintain and ensure documentation of internal processes are up to date
• Support other departments to achieve production service levels and project objectives
• Lead and participate in projects as assigned
• Perform similar or other duties as needed or assigned

• Minimum 2 years’ experience with billing processes related to customer billing
• BBA or equivalent post-secondary education or related experience in data analytics and queries
• Self-starter with strong interpersonal and conflict resolution skills
• Excellent written and oral communications skills
• Ability to quickly form relationships and interact effectively in a complex environment
• Strong desire to understand operations and root causes of issues
• Strong ability to multi-task and work under tight timelines
• Strong organizational and time-management skills
• Ability to understand financial impacts and back-end banking environments
• Ability to prioritize deliverables and work with various people at all levels, including customers
• Flexibility to adapt to changing priorities
• Experience handling multiple billing systems and exceptions management
• Minimum five years of experience in a combination of operational environment, process improvement, financial analysis or related roles
• Understanding of the “Big Picture” while executing changes for projects in line with corporate initiatives
• Experience executing internal billing processes is an asset
• Experience working with external bill print providers is an asset
• Superior working knowledge of Microsoft Office (Word, Visio, Excel, Access) is mandatory
• Working knowledge of SQL applications such as SQL Server and TOAD is an asset

• Competitive Pay with incentive opportunities
• Paid Time Off and Company Holiday Pay
• Medical, Dental, and Vision Insurance programs
• 401(k) Retirement Savings Plan with company matching contributions
• Life Insurance and disability insurance options
• World Class Training opportunities through our Experts University

Equal Opportunity Service Experts Heating & Air Conditioning is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.