Sales - Account Manager; San Francisco

Position Summary

This position is a member of the Nufactor® Specialty Pharmacy Team. The role of the Account Manager is to generate quality revenue in the form of qualified new patient starts.

• Promoting and selling Nufactor Specialty Pharmacy service offering to referring entities, primarily in the physician office setting.
• Generate patient referrals for the purpose of generating positive revenues for any Nufactor product offerings, primarily immune globulin and infliximab therapies.
• Conduct sales presentations and meetings in physician offices.
• Develop and implement territory strategies in conjunction with the RVP of Sales and other team members.
• Act as a liaison between healthcare providers and Nufactor to improve, expedite, and facilitate patient safety and quality of care.
• Maintain an up-to-date territory workbook.
• Effectively manage all internal and external communications.
• Maintain and enhance existing business relationships while identifying and developing new opportunities for Nufactor® or FFF Enterprises, Inc.
• Attend local, regional and national events and trade shows as assigned.
• Collaborate with the FFF Representative in territory as appropriate.
• Gather and disseminate new industry intelligence to the team.
• Continuously strive to improve processes and service quality to internal and external customers.
• Adhere to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and carry out the Company’s purpose and organizational values.
• Display enthusiasm and dedication to learning and sharing knowledge with others.
• Work effectively with co‑workers, internal and external customers, sharing ideas constructively and positively; listen objectively to suggestions; keep commitments and inform others of progress and issues; address problems constructively to find mutually acceptable solutions; address others by name, title or respectful identifier; respect workforce diversity in actions, words, and deeds.
• Comply with the Injury and Illness Prevention Program by working safely and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company; immediately report any concerns or violations.
• Other duties as assigned.

Required

Education:

High School diploma or equivalent;
Bachelor’s Degree preferred.

Required Knowledge: Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyelinating Polyneuropathy, and all other disease states treated with immunoglobulin including hemophilia.

Preferred Knowledge: Excellent understanding of chronic health challenges for conditions treated by Nufactor product offerings.

Required Experience: Must have at least five years of experience in the healthcare industry, including management, sales, clinic services, or customer service.

Preferred Experience: Three to five years in similar chronic disorders is preferred.

Required Skills:

• Strong organizational skills.
• Detail-oriented with proven ability to prioritize work.
• Effective verbal and written communication skills.
• Ability to work with limited supervision and as part of a team.
• Sound decision‑making abilities.
• Routine interaction with referring physicians, nurses, case managers, hospitals, discharge planners and manufacturer representatives.
• Understanding of case manager/insurer/patient dynamics and ability to navigate complex referral situations.
• Extremely customer‑focused with a can‑do approach to problem solving.
• Ability to handle sensitive situations and information with professionalism and confidentiality.
• Capacity to juggle multiple tasks and projects simultaneously and rearrange priorities as needed.
• Exemplary judgment and professionalism at all times.

Vision, hearing, speech, and movements requiring the use of wrists, hands and/or fingers. Ability to view a…