HR Assistant - Requisition

GENERAL SUMMARY

The Human Resources (HR) Assistant provides friendly, professional, and efficient support to Team Members and visitors while serving as the first point of contact for the Human Resources Division. This role is responsible for managing front desk operations, maintaining accurate and confidential HR records, and supporting administrative and project-based needs across the HR Division. The HR Assistant plays a key role in ensuring positive Team Member experiences and effective HR operations at Pechanga Resort Casino (PRC).

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

• Greet and assist visitors and Team Members in a courteous and professional manner.
• Direct walk-in traffic and phone inquiries to the appropriate HR department or Team Member.
• Answer and manage a multi-line phone system, screen and route calls, take messages, and schedule appointments as needed.
• Assist Team Members with basic navigation and use of HR systems, including Employee Self Service (ESS).
• Maintain the integrity and confidentiality of Team Member files by accurately alphabetizing, scanning, indexing, logging, and filing HR documentation in both electronic and hard-copy formats.
• Ensure timely and accurate processing of HR paperwork in accordance with established procedures and retention requirements.
• Maintain daily and monthly administrative reports and logs, including but not limited to:
  • Team Member birthday and anniversary lists
  • Intermittent leave of absence call logs
  • Fitness center requests
  • Team Member badge collections
  • Team Member walk-in logs, address changes, and transfer logs
• Perform daily pick-up, sorting, and distribution of department mail.
• Scan, copy, fax, and prepare documents as requested.
• Assist with scheduling meetings in the HR Conference Room.
• Support the maintenance and inventory of office supplies and stock.
• Assist HR departments with short-term, long-term, and ongoing projects as needed.
• Pull and prepare documents or files for investigations, audits, events, and Team Member programs.
• Receive and route general deliveries to the appropriate personnel.

Perform other duties as assigned to support the needs of the HR Division.

This position has no supervisory responsibilities. This position is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

EXPERIENCE/TRAINING/

EDUCATION:

High school Diploma or GED is required. No prior experience required; two (2) years of related work experience preferred.

COMMUNICATION

SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and basic documentation. Ability to effectively present information in one-on-one and small group settings to Team Members, visitors, and internal partners.

MATHEMATICAL

SKILLS:

Ability to add and subtract two-digit numbers, and ability to multiply and divide by 10 and 100. Ability to perform these operations using units of U.S. currency, weight measurement, volume, and distance.

REASONING ABILITY: Ability to use reasoning and understanding to carry out detailed, but uninvolved, written or oral instructions. Ability to deal with problems while remaining flexible and adaptable to help ensure the desired outcome.

• Must qualify to obtain and maintain a Class “A” gaming license.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft SharePoint, Adobe Acrobat Pro, and Docu Sign.
• Strong organizational, interpersonal, and communication skills.
• Excellent customer service skills, including professional telephone etiquette.
• Self-motivated, resourceful, and able to work independently with minimal supervision.
• Ability to work with a positive attitude in a fast-paced, culturally diverse casino environment.
• Ability to take direction and follow through on assigned tasks.
• Flexibility to work nights, weekends, and holidays as required.
• Bilingual skills preferred.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.

FLSA STATUS:
Non-Exempt