Access Management & Locksystems Specialist

The Access Management Specialist supports the day-to-day administration, coordination and technical support activities associated with electronic and mechanical lock systems, secure key management, ATM access, customer onboarding and lock-related projects.

Working under the direction of the Lock systems Administrator, this position assists Cencon, S&G, and other manufacturers in lock system-related operations, initialization kit preparation, technical key management, lock and equipment records, shipping and receiving, service request and work order coordination, customer projects and technical support.

• Support day to day administration of Cencon, S&G, keypads and lock system environments.
• Assist with maintenance of locks, keypads, customer configuration, and technician documents across supported databases and systems.
• Maintain accurate lock and equipment records.
• Monitor and support the Lock Systems shared mailbox
• Escalate unusual, high-risk, or security-sensitive issues to the Lock System Administrator.

• Prepare Cencon INIT and Shelf Kits
• Package and ship kits to field technicians
• Receive and process returned keys and equipment
• Track outbound and inbound shipments
• Maintain inventory of kits, keys, and required supplies.
• Create required service requests and work orders associated with INIT/Shelf activity.
• Coordinate with FSC and PMO teams regarding technician assignments.
• Escalate lost, missing, damaged, or unreturned items according to established security procedures.

• Assist with creation, activation, deactivation, replacement and tracking of approved technician equipment keys.
• Support the organizations Key Management System.
• Assist with periodic key audits and reconciliation.

• Support onboarding of new customers and new ATM/Lock equipment
• Maintain customer and site records.
• Receive and validate equipment lists from customers

• Document standard Lock Systems processes
• Create step-by-step operational procedures
• Identify undocumented repeated activities and capture common troubleshooting.

• Experience in technical support, security operations, banking/ATM service, field service coordination, logistics, or a related technical environment.
• Strong attention to detail.
• Strong organizational skills.
• Ability to manage multiple simultaneous requests and projects.
• Experience working with databases, ticking systems, and structured business applications.
• Strong computer skills, including Microsoft Office and collaboration tools.
• Ability to learn technical lock systems, applications, and security processes.
• Ability to safely package, receive, organize and ship equipment
• Ability to work onsite in Springfield, Missouri area as required.

Physical Requirements:

• Ability to walk, sit, and stand for extended periods of time
• Must frequently lift and/or move up to 25 pounds
• Regularly use hands to feel, reach, and use a keyboard