Beverage Bartender Trainer​/Lead - Requisition

General Summary

The Beverage Bartender Lead will provide beverage training service to our bartenders in accordance with Pechanga Resort Casino standards. This Beverage Bartender Lead will also provide friendly, prompt, and courteous guest service by accurately generating all drink orders in a timely manner with respect to liquor control and presentation.

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by PRC.

• Present a professional manner at all times including uniform standards, appearance, and always with a warm welcoming smile.
• Be able to treat and offer service to our guests with a five Diamond attitude and respect.
• Have the knowledge of all drinks pricing, alcohol, and cocktail recipes that we carry on property.
• Be able to train bartenders and inform them of what is expected of them to be a Pechanga Bartender.
• Train bartenders to be able to receive and prepare beverage requests in the scheduled area in a timely manner.
• Train understanding our bar placement and adequate preparation times.
• Train the proper procedure of working each bar on the casino floor, comedy club and Eagles Nest.
• Train proper procedure of keeping your assigned work area clean at all times.
• Communicate with management regarding any area in need of special attention to better facilitate excellent guest service.
• Train how to properly and accurately input drink orders and how payment is collected.
• Train our bartenders to clean and stock service area; as well as be able to advise bar backs when supplies are low.
• Maintain cleanliness of bar counter top and assist with maintaining the cleanliness of the entire designated bar area.
• Demonstrate proper knowledge of all liquor laws and regulations.
• Demonstrate knowledge of all PRC drink recipes.
• Adhere to cash and operating policies in accordance with PRC handbook.
• Maintain proper sanitation and safety procedures for food handling.
• Abide by all liquor laws and policies set forth by PRC.
• Verify micros receipt to ensure accuracy.
• Understand and train Team Members to abide by all liquor laws and policies set forth by PRC.
• Other duties as assigned.

The Beverage Bartender Lead does not have supervisory responsibilities. The Team Member is responsible for protecting the assets of PRC.

A high school diploma or general education degree (GED), or three to six months of related experience and/or training, or an equivalent combination of education and experience is required to successfully perform this job.

This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. It also requires the ability to write routine reports and correspondence, and to speak effectively before groups of guests or Team Members of the organization.

This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. It also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.

• Must qualify to obtain and maintain a Class “A” gaming license.
• LEAD certification.
• TIPS certification.

• Proficient with POS.
• Ability to communicate effectively with staff and patrons.
• Possess fluent English speaking, writing, and comprehension skills.
• Knowledge of Food Safety.
• Responsible Beverage Service.
• Must be flexible and willing to work nights, weekends, and holidays.

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.