Service Assistant

Join to apply for the Service Assistant role at P.F. Chang's

Hiring immediately for full-time and part-time hourly positions: dine-in or takeout Bussers, Runners, or Service Assistants.

• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Reduced schedules for holidays: closed on Thanksgiving and Christmas at most locations
• Competitive pay
• Flexible scheduling
• Paid on-the-job training
• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understanding the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guests’ questions.
• Review orders with the Guest (at pick-up or upon delivery) and/or with Delivery Driver ensuring order accuracy.
• Deliver an amazing hospitality experience to guests, anticipating, delivering, and exceeding guests’ expectations.
• Clear, clean, and sanitize restaurant tables, bussing dishes to kitchen dishwasher station and resetting tables as needed; also, remove bus tubs from the bar to kitchen dishwasher station.
• Restock, clean, and maintain all restaurant stations.
• Understand restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Serve food or beverages for dine-in and takeout.

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler’s Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Because it’s more than a job. We are passionate people doing meaningful work, motivated by our purpose:
To Celebrate Life. Family. Food.

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