Service Manager

Overview

At Sprouts Farmers Market, the Service Manager ensures overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast‑paced, friendly environment. This role leads front‑end operations, oversees the entire store in the absence of the Store Manager and Assistant Store Manager, drives store sales, and handles team member recruitment, engagement, and retention. The Service Manager prepares work schedules, trains staff, and supports the achievement of store goals related to sales, labor, margins, and shrink.

• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers and working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding the customer service surveys and portal.
• Consistently demonstrate a positive attitude, leadership and organization skills, time‑management skills, willingness to learn new products, and help educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members. Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
• Organize in‑store hiring events, interviews, and build a candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and developing team members, as well as managing discipline and performance appraisals for areas of responsibility.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In‑Store Shoppers.
• Lead front‑end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization in stores, support, and distribution centers.
• Communicate sales promotion information to cashier team to ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
• Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
• Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention to code dates.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
• Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.
• Flexible to perform other related duties as assigned.

• Be at least 21 years of age.
• Have a high school diploma or equivalent; a degree in business management, marketing, retailing, communications, advertising, or a related field preferred.
• Demonstrate success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and…