Town Temecula Harley Davidson Parts Sales Advisor

Qualifications

• Excellent communication skills
• Ability to meet company's production and quality standards
• Grasping/grabbing with hands
• Actively seek and obtain a thorough knowledge of parts history, merchandise and motorcycle service

• Ability to read and comprehend instructions and information
• Spend time indoors in air‑conditioned areas
• Bending, twisting and/or stooping
• Kneeling and/or squatting
• On a regular basis
• Lifting
• 25 lbs to 50 lbs
• Reaching and/or lifting overhead
• Repetitive hand/finger movement
• On a regular basis
• Pushing and Pulling
• On a regular basis
• Devote himself/herself to insuring satisfaction to customers
• Determine management, production and quality requirements by asking questions and listening
• Attend company meetings as required
• Maintain a follow‑up system that encourages follow through with assigned projects
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
• Understand the terminology of the business and keep abreast of technology changes in products and services
• Know and understand the federal, state and local requirements which govern the company’s business
• Follow lawful directions from supervisors
• Understand and follow work rules and procedures
• Participate in performance management
• Interact well with others and be a positive influence on employee morale
• Uphold the company’s non‑disclosure and confidentiality policies and agreements
• Work evening, weekend and holiday work hours as required
• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements
• Make suggestions when appropriate regarding specific parts and accessories that may be needed for each job
• Provide information regarding the associated cost of parts required on repair orders
• Keep inventory control system and parts catalogue up to date
• Inform service personnel when back ordered or special order parts are received
• Accept and follow through on lawful directions from supervisors
• Be polite and friendly, greet customers promptly and deliver exceptional customer service
• Be able to communicate this knowledge
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories
• Work with multiple customers at once if needed while still providing individual customer satisfaction
• Keep customer mailing lists up to date
• Work with customers to determine parts and accessories needs and explore merchandise in catalogues
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer’s initial purchase
• Conduct telephone transactions courteously and promptly
• Inform customers and dealership staff when appropriate regarding any new merchandise, specials and sales
• Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty
• Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory
• Prepare the product for presentation on the showroom floor
• Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers
• Become proficient and familiar with computer systems necessary for parts and accessories management
• Periodically carry out physical inventory of merchandise