Field Service Technician

United in Performance. Inspired by Innovation.

Location:

Temecula, CA

Work Type:

The shift is 7:00 AM to 4:00 PM, Monday to Friday. However, the job requires long days, overnight working & OT

Sponsorship & Relocation:

This opportunity NOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.

This opportunity MAY provide relocation and will be discussed for the exceptional candidates looking to relocate to the job location

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc’s high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear.

Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our priority. Work sustainably, being conscious of the environmental impact
• Always maintain courteous and professional demeanor and communication with customers and internal staff

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

• Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication
• Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment

In addition to the tasks outlined in Level 1 and 2, the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, support with their training and development

• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 training and Safe Start Modules 1-5…