Technical Product Specialist

Employment Type: Full-Time,40 hours per standard work week

Compensation:$24.00 - $27.00 per hour, based on skills and experience, plus benefits.

Vacancy: This posting is for an existing vacancy.

Three H is a leading manufacturer of commercial office furniture specializing in laminate. Rooted in Northern Ontario, Three H partners with manufacture sales representatives and dealers across North America to create spaces where people feel they belong.

We're a growing company with Northern roots,and we care as much about how we treat people as about what we make. This rolesits right at the heart of that promise: it's where a customer's unique request becomes a product we can confidently build and stand behind.

As a Technical Product Specialist,your primary focus is supporting Customer Service through the design and development of custom  special  products — working directly with Customer Service to turn customer requests into accurate, manufacturableproduct solutions. The role also provides supporting technical documentation,product data, and CNC programming assistance.

Working closely with the Customer Service, Product Support, and Product Development teams, this role helps ensure special and custom products are technically sound, accurately documented, andmanufacturable.

It's a role for someone who can take acustomer's idea and turn it into a clear, buildable solution, and who enjoys being the person others rely on to get the technical details right.

• Partner directly with Customer Service to assessand develop custom ( special ) product requests, evaluating technical requirements, hardware compatibility, and production feasibility.
• Translate customer requirements into accurate design specifications, technical drawings, and manufacturing-ready documentation.
• Assist in the development of new parts, product variations, and design modifications arising from custom product requests.
• Provide Customer Service with technical feasibility, costing, and lead-time input for special product requests.
• Prepare technical drawings and specifications for outside-sourced components used in special products.

• Develop and maintain product codes,descriptions, production parameters, and pricing for new/special products usingPDS (Product Development System) in the company database.
• Verify the accuracy of product codes, prices,descriptions, and parts in the product database, and make corrections as required.
• Prepare and distribute documentation in accordance with Three H standards.

• Assist with CNC programming for the drilling and routing of parts related to special product runs, as needed.
• Apply working knowledge of CNC machine programming to support production of custom products.
• Collaborate with Manufacturing and Product Development teams as needed to confirm special products are producible to ThreeH standards. Perform other related duties as required.

• Strong communication, organizational, and interpersonal skills, with comfort working directly with Customer Service and customers on custom product requests.
• Working knowledge of CAD and 3D modelling programs such as Solid Works, AutoCAD, and Sketch Up.
• Ability to read, write, understand, and communicate effectively in English.
• Proficiency with basic mathematical functions(addition, subtraction, multiplication, division).
• Working understanding of computer programming(including Ruby) and CNC machine programming.
• Knowledge of furniture assembly techniques and hardware (drawer slides, hinges, RTA fittings, locks, anti-tip mechanisms,sub-assemblies).
• Good working knowledge of hand tools, power tools, assembly tools, and jigs;…