Student Support Officer

The Student Support Officer is responsible for the day-to-day operations of the MNO’s Post-Secondary Education direct funding programs- inclusive of the PSE Financial Assistance Program, PSE Travel Support Program, PSE Tutoring Support Program and Student Bursary Program. The administration of these programs involves ensuring program eligibility, facilitating application processes, student contracting, communication and program compliance.

• Ensure that the goals and objectives of the MNO Education and Training programs deliver post-secondary education funding programs
• Case manage client files effectively, which involves ongoing monitoring of client progress and outcomes
• Provide program referrals to meet client needs as required
• Follow up with clients after they have completed their programs and offer additional support, if required, to ensure long-term client success
• Liaise with MNO staff, specifically labour market staff, and maintain knowledge of current and expected labour market needs as required
• Assist with the planning, promotion and participation in community outreach activities to promote programs and services
• Assist in the development of partnerships with indigenous organizations, education and training institutions and other stakeholders
• Update the client information system on time
• Evaluate the effectiveness of service and program delivery
• Organize and facilitate community events to enhance client and community knowledge, improve client access, and provide cultural sensitivity training
• Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)
• Reports all unsafe conditions, hazards or practices, accidents and incidents by the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation
• Performs other job/branch-related duties as required

• College Diploma (1 or 2 year)
• 1 to 3 years of experience
• Client service experience
• Demonstrated social services/community support experience
• Experience dealing with confidential information
• Experience working in coordinating and delivering community-based programs or projects
• Strong desire to act in the service of the Métis Citizens, to advance and uphold Métis rights and culture
• A high degree of technology literacy and proficiency in standard office equipment
• Advanced communications skills
• Organization skills and time/priority management
• Highly detail-oriented
• Demonstrated ability to problem-solve, demonstrate sound judgement, and make decisions independently within set processes and procedures
• Demonstrated ability to work alone/independently with minimal supervision