Student Account Repesentative

## Student Account Repesentative Apply:
Campus:
Tempe:
Full time:
Posted Today:
End Date:
November 10, 2026 (13 days left to apply):
JR128495
** Job Profile:
** Student Finance Assistant 3 Non-Exempt
** Job Family:
** Student Finance
** Time Type:
** Full time
** Apply before 11:59 PM Arizona time the day before the posted End Date.
***
* Minimum Qualifications:

** High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
*
* Job Description:

**** Position Salary Range:**$20.41 per hour  
*
* Job Description:

*** ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate assistance to students regarding their ASU account status. Additional job duties as assigned.  
** Essential Duties:
*** Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
* Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
* Process Transactions including waivers, charges, and credits to student accounts.
* Prepare reconciliations and departmental reports utilizing a variety of software including People Soft, MyASU and Microsoft Office.
* Review, processing and resolution of accounts including but not limited to:
Tuition, Billing, and Collection of account related matters.
* Develop and Create correspondence in response to student account inquiries.
* Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
* Updated departmental procedures relating to assigned accounting functions.
* Other duties as assigned.  
** Desired

Qualifications:

*** Experience working within Financial Accounting.
* Experience in working in a high-volume customer services environment.
* Experience in Accounts Receivable environment.
* Experience in reconciling accounts involving debit and credit accounting processing.
* Experience in using Microsoft Office applications (Excel, Word, Outlook).
* Experience working in Peoplesoft or similar accounting based programs.
* Experience in preparing reports.
* Evidence of effective communication skills.
* Experience in using attention to detail skills.  
** Working Environment:
*** Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
* Required to stand for varying lengths of time and walk moderate distance to perform work.
* Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.
* Applicant must be eligible to work in the United States; ASU will not be a sponsor for this position.
** Department Statement:
** ASU Student Business Services provides accounting functions in the areas of:
Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.
** Driving Requirement:
** Driving is not required for this position.
*
* Location:

** Campus:
Tempe
** Funding:
** No Federal Funding
** Instructions to Apply:
** Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.  To be considered, your application must include all of the following attachments:
* Cover letter
* Resume or CV  Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single…