Student Support Specialist, Undergraduate Services

STUDENT SUPPORT SPECIALIST, UNDERGRADUATE SERVICES

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) is seeking an innovative, forward‑thinking, and student‑centered individual for the role of Student Support Specialist. The MLFC Office of Academic and Career Success provides exemplary academic advising and support to undergraduate students. The Student Support Specialist provides front‑desk services, administrative support, and student engagement activities at the Tempe campus.

• Provide oversight and support of the Tempe campus front desk, including office opening/closing procedures, phone answering, guest greeting, and appointment scheduling.
• Supervise student workers in front‑desk and administrative activities, including reception, phone answering, guest direction, and project assistance.
• Monitor and respond to Salesforce inquiries and other student service requests.
• Provide general administrative support to the advising and student success teams, including triaging inbound requests, running reports, outreach, and data entry.
• Respond to student questions and concerns, ensuring students are connected with appropriate advising or resources.
• Assist with planning and scheduling of student engagement events, as directed.
• Create marketing plans and materials for events.
• Coordinate and collaborate with other front desks to ensure staffing and resource coverage.
• Navigate complex environments, establish effective relationships, and manage evolving priorities.

• Associate’s degree and one year of relevant experience, or equivalent combined experience and/or training.

• Experience providing administrative support in higher education.
• Team‑based working experience with strong collaboration skills.
• Effective relationship building with peers, faculty, students, and administrators.
• Ability to adapt to changing priorities and new technology.
• Experience with Canva, Instagram, and ASU brand guidelines.
• Experience with Calendly, Salesforce, People Soft, and Microsoft Office.
• Meticulous attention to detail and accurate record‑keeping.
• Effective communication with diverse university constituents.
• Physical ability to perform tasks such as standing, walking moderate distances, bending, reaching, and lifting up to 25 pounds.
• Flexibility for alternate work schedules and hybrid remote arrangements, subject to ASU policy.

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and acts to improve education. The college prepares over 8,000 educators annually and supports inclusive excellence in all programs.

Current employees and students should apply directly within Workday using the Jobs Hub. Prepare the following attachments: resume/CV. All employment information should be presented month/year format (e.g., 6/88 to 8/94). Include job title, duties, and employer name. Your resume should clearly illustrate how previous experience meets the minimum and desired qualifications. Only electronic applications are accepted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other basis protected by law.