Student Services Site Support; Part Time

Student Services Site Support (Part Time) (Surprise)

Job : 317401

Location: Rio Salado Community College

Full/Part Time: Part Time

Regular/Temporary: Temporary

Hourly Rate $15.00 per hour

Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits.

Work Schedule Monday - Thursday, up to 19.5 hours per week.

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

What's Currently Happening at Maricopa

• Many of our campuses received grant awards through the National Science Foundation to improve undergraduate STEM
  
  Education:
  
  Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Provides front-line customer service and administrative program support for academic and career training programs. Engages in student services including intake, registration, and assessment scheduling; handles inquiries about career training, testing, advising, counseling, or other programs and services. Provides office/clerical support utilizing Excel, Word, and other computer software to enter student registration, enrollment, demographic, attendance, and assessment data into program databases; creates student digital files;

supports data collection for projects; works collaboratively with managers and instructors to troubleshoot and resolve data issues; supervised by the Program Manager and receives work direction from the Administrative Specialist.

• 50% Student Support Services: Conducts student intake, registration, and admissions processes; verifies participants' program eligibility; coordinates student registration and testing appointment scheduling; handles phone calls and front desk inquiries from prospective students; monitors & follows up with location call log (CRM database); monitors location service email account; and maintains a knowledge base of current career services and training programs available; supports laptop checkout process and check-out research (account holds, other SIS holds);
  
  interfaces with instructors and staff to support student program participation and success. Works with AR&A&R and other departments (Financial Aid, Testing) to troubleshoot and resolve student issues (passwords, holds research, account reset).
• 40% Data and Record-keeping: Performs data entry (student demographic and intake/registration information, attendance, assessment) into reporting databases with a high degree of accuracy; creates and updates student digital files (SDFs) and attendance workbooks;
  Links pertinent documents to student digital files; conducts peer audits of registration paperwork; supports administrative specialist with projects, data collection, and surveys; assists with separating students from the program under the direction of location managers; utilizes computers and software daily.
• 10% Other duties: Provides administrative support to managers and staff. Collects fees as required and balances payment log. Assists with classroom/facility set-up as needed; participates in professional learning and training as required.

• High School Diploma or equivalent and one year of prior work experience required.
• Prefer candidates with strong computer skills; prior experience working in a front-line, fast-paced customer service environment.

May be required to travel to various locations; may be required to work various hours and shifts.

Position is located at:
Rio LLC in Surprise is located at 12535 W. Smokey Drive, Surprise, AZ 85378

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not…