Student Services Specialist; Specially Funded); Northern

Job

Location:

Rio Salado Community College

Regular/Temporary:
Regular

Hiring Salary Range: $19.23 - $24.28/hourly, DOE

Grade: 109

Work Schedule:

Monday - Thursday, 8:30am - 7pm; some weekends may be required

Work Calendar: 12 Months

Funding Information:
This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD.

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Provides high-level, solution-oriented front line student services, operational support, and administrative coordination for students, staff, and the public. Develops and maintains program knowledge base, including workforce development pathways, to inform prospective students and respond to inquiries. Assesses and identifies student needs during intake, registration, enrollment, admissions, and testing processes while ensuring compliance, including internal procedures development, to meet program guidelines, Family Educational Rights and Privacy Act (FERPA), Arizona Department of Education, and Maricopa Community College policies.

Tracks student registration, program eligibility, and tuition payment status, as appropriate, and ensures Student Information Services (SIS) records are accurate. Maintains and monitors student records for accuracy, monitors data and reporting functions, conducts Customer Relationship Management (CRM) oversight, troubleshoots to resolve complex technical and enrollment issues in collaboration with college-wide departments, and coordinates daily site operations.…