Public Services Coordinator

Library Assistant 3

Job Family:
Library Services

Time Type:
Full time

Position Salary Range: $44,000 - $50,000 annually; DOE

ASU Library on the ASU Tempe campus and Fletcher Library and the West Valley Campus seek a Public Services Coordinator for each location to provide excellent information and circulation assistance, interpret library policies and procedures, and support student success during the Day Shift (Hayden) and Closing and Weekend shift (Fletcher).

The Hayden Public Services Coordinator manages Hayden Library Monday
- Thursday from 7:00 a.m. to 3:30 p.m., Sunday 9 am - 5:30 pm, supervising service points and building activities, security and maintenance issues. In addition, this position performs Opening duties, following established practices. This position reports the Public Services Supervisor for the Day shift.

The Fletcher Library Public Services Coordinator provides excellent customer service and circulation assistance, interprets library policies and procedures, and supports student success during the evening and weekend shift. This position staffs the Fletcher Library Information Desk from Sunday (10:30am - 7:15pm);
Monday
- Thursday (1:45pm - 10:15pm). May provide virtual information services via "Ask a Librarian" chat/triage In addition, this position performs Opening and Closing duties on Sundays, following established practices. This position reports the Building Manager.

Essential Duties:

For both locations:

• Provide excellent customer service.
• Provide circulation services, including check-out / check-in, loan policy, holds, billing policies.
• Provide intermediate subject-based reference, information and referral services to users, combining a wide range of library and information sources in a variety of formats.
• Display knowledge and understanding of all ASU Library services, including current initiatives such as map and geospatial services, maker services and data visualization.
• May provide virtual informational services via "Ask a Librarian" chat / triage email.
• Resolve and answer advanced requests, and interpret ASU Library / University policy for library users.
• Provide basic troubleshooting of computer and printing needs.
• Provide directional assistance for the Library and campus.
• Carry out fulfillment duties, including but not limited to:
• Process resource requests (e.g. holds, recalls).
• Monitor materials on hold for library users.
• Process Home Delivery requests.
• Run and process system-generated material status lists.
• Manage Hayden Library for the Friday and Saturday second shift
• Supervise service points and building activities, including security and maintenance issues
• Resolve conflicts and address emergencies, refer to manager or ASU Police as appropriate.
• Perform closing duties, following established practices.
• Manage Fletcher Library for the Sunday shift including opening and closing
• Collection Liaison
  - Coordinate with the Collections directorate to maintain the Fletcher Library's stacks collection.
• Manages art displays for Fletcher Library

Desired

Qualifications:

• Demonstrate familiarity with Library usage, practices, and systems.
• Ability to use Microsoft Office Suite, Google Drive applications, employee communication software (e.g. Slack, Zoom).
• Ability to supervise, coach, evaluate employees and student workers.
• Communicate effectively.
• Demonstrates customer service principles, methods and practices.
• Demonstrates understanding of the concepts of sustainable practices.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting and/or standing.
• Exposure to dust and other airborne materials.
  • Utilize computer, phone, and various technologies (Google Workspace, Microsoft Office Suite, Slack,Zoom, etc.), office…