Department Coordinator

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc. is seeking to hire a
Department Coordinator at our Tempe, AZ location to support daily operations, coordinate service schedules, and ensure exceptional customer service. This individual will play a key role in managing dispatch activities, maintaining accurate documentation, and facilitating communication between technicians, customers, and internal teams. If you are organized, detail-oriented, and enjoy multi-tasking in a fast-paced environment,

Build effective dispatch schedules by evaluating service needs and technician skills to ensure efficient service delivery

Manage the dispatch process by coordinating with managers, customers, subcontractors, and internal departments

Monitor dispatch pools and coordinate with the warehouse to ensure necessary parts are staged and available for service

Handle incoming phone calls from technicians and customers professionally and efficiently, providing timely assistance

Manage internal and external email communications to ensure accurate and timely responses

Update and maintain work orders throughout the duration of projects to ensure accurate documentation

Audit paperwork for accuracy and completeness, and regularly review relevant business reports

Create and manage various types of service and sales requests

Maintain effective communication with colleagues and customers to support daily operations and customer satisfaction

Work overtime as required

Other duties as assigned

High School Diploma or GED required; at least one (1) year of relevant experience preferred

Proficiency in Microsoft Office Suite

Strong organizational and time management skills, with the ability to efficiently manage multiple tasks and priorities

Excellent verbal and written communication skills, with a strong focus on customer service

Must be highly reliable, self-motivated, goal-oriented, and able to work effectively in a fast-paced environment

Ability to communicate professionally with customers, supervisors, and internal teams while maintaining a positive attitude

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees…