Legal Receptionist

Position Summary

The Receptionist serves as a primary point of contact for clients, visitors, callers, and other individuals interacting with Roeschke Law. The position provides a welcoming and professional experience, directs communications appropriately, supports scheduling and document flow, and assists with the daily administrative needs of the office.

Core Competencies

• Professionalism:
  Creates a respectful and reliable first impression.
• Communication:
  Routes information and messages clearly and accurately.
• Organization:
  Coordinates schedules, documents, calls, and office needs.
• Client service:
  Responds with patience and appropriate urgency.
• Confidentiality:
  Protects sensitive client and firm information.
• Work Environment and Position Requirements
• Regularly operates a computer, telephone, and other standard office equipment and communicates with employees, clients, vendors, or other business contacts.
• Work requires sustained attention to detail, accurate data entry or documentation, and the ability to manage interruptions and competing priorities.
• Must be able to access, input, retrieve, and communicate information using the firm's designated systems, with or without reasonable accommodation.
• Work may involve confidential, sensitive, medical, legal, personnel, or personally identifiable information.
• The position may require remaining in a stationary position for extended periods and moving within the office to access files, equipment, meetings, or shared work areas.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Essential Functions

The following duties represent the position's principal responsibilities. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

• Greet clients, visitors, vendors, and other guests professionally and direct them appropriately.
• Answer, screen, and route incoming telephone calls accurately and efficiently.
• Respond to general inquiries within role scope and route legal or case-specific questions appropriately.
• Take and deliver complete, accurate, and timely messages.
• Schedule and coordinate appointments, meetings, and conference-room use as assigned.
• Maintain accurate calendars and communicate scheduling changes promptly.
• Receive, scan, file, organize, and distribute correspondence and documents according to procedure.
• Assist attorneys and staff with filing, data entry, document preparation, and other administrative assignments.
• Receive and coordinate mail, deliveries, and outgoing correspondence.
• Monitor office supplies and communicate replenishment, equipment, or facility needs.
• Maintain an organized, professional, and client-ready reception and common area.
• Protect confidential client, employee, legal, and firm information.

Required Qualifications

• Experience in reception, customer service, office administration, contact-center, or a comparable public-facing role.
• Professional verbal and written communication skills.
• Strong organization, multitasking, message-taking, and attention-to-detail skills.
• Ability to maintain composure and professionalism during difficult or high-volume interactions.
• Proficiency with telephone and standard office technology.

Preferred Qualifications

• Legal receptionist or law-firm experience.
• Experience with confidential client information and case-management systems.
• Bilingual English/Spanish communication skills.