ACH Operations Support Analyst

Job Description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long‑term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

PRODUCTION MANAGEMENT 40% Supports with scheduling staff assignments to ensure that all work unit processing deadlines and service levels are consistently met. Monitor work unit records to ensure that all time accounting, productivity, and statistical measures are accurately and consistently recorded. Monitor productivity standards are met. Manages change coordination initiatives for improving/updating productivity or quality standards and statistical reporting for work units.

HUMAN CAPITAL 20% Promote a safe, productive, harassment‑free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.

CUSTOMER SERVICE 20% Ensure that work unit consistently provides the highest possible level of customer service to both internal and external Bank customers. Continually review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to management. Communicating with internal and external customers to resolve customer service issues/problems. Work with management to help resolve customer complaints.

RISK MANAGEMENT 20% Ensure that all procedures, policies, and controls are consistently followed. Promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members. Participate in work unit/RC audits, SOX testing, and business resumption planning and exercises. Provide feedback and recommendations to management on developing potential risks and risk trends along with recommendations for mitigation.

• Support the development of long‑term organizational strategy and initiatives within the Business Unit
• Provide production support with standard ACH task along with research and analyses of operational procedures and process controls.
• Present findings, projections, and recommended actions for Operational readiness
• Plan, implement, and manage proposed recommendations and projects through change coordination initiative
• Monitor and report on projects and initiatives to leadership for review
• Support senior executive decision‑making processes through change management coordination

• Communicates effectively
• Identifies multiple paths to success through the development of analytical, critical thinking, and decision‑making skills
• Exercises sound judgement and strives for continuous improvement
• Demonstrates optimism, resilience, flexibility, and openness to others' ideas
• Learns while doing
• Actively listens and asks thoughtful questions
• Leverages available technology to achieve efficiency and results
• Engages inclusively and with intent
• Always acts with integrity
• Analytical thinking
• Iterative problem‑solving
• Self‑starter and takes initiative
• Excellent interpersonal skills
• Exceptional understanding of business operations and procedures
• Strong research, organizational, and planning skills
• Strong project management skills

• Bachelor’s degree or equivalent work experience equally preferable.
• Undergraduate degree in business, finance, or a related field

The typical base pay range for this role is between $61K - $74K depending on job‑related knowledge,…