Facilities Coordinator

From commercial office space and manufacturing to multi‑site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self‑performed, site‑based operations to energy‑efficiency upgrades and supplier‑managed interior/exterior maintenance.

Under general supervision, you will be wholly responsible for all aspects pertaining to your designated customer account(s). You will conduct telephonic and electronic follow‑up and closing functions for open work orders on dedicated National/Supplier Management Accounts to meet contractual obligations. You will handle daily customer communications, keeping customers informed of work being performed, providing updates, and handling escalations. You will serve as the main point of contact for designated customers and handle all AP, billing, and service provider escalations/issues.

• Provide administrative support including ordering, vendor management, scheduling, reporting, purchase order coordination, and any other tasks assigned by supervisors.
• Provide administrative, technical direction, and supervision to subcontracts in completing work assignments.
• Interface with all departments to ensure all equipment is operating properly and there is no disruption of service.
• Respond to requests for maintenance and repair of facilities, including HVAC, security components, IT equipment, and emergency situations.
• Maintain sufficient records, files, controls, and procedures to ensure management and work production.
• Maintain a strong safety program within EFS Guidelines.
• Maintain effective communications with employees, management, contractors, and customers.
• Participate in budget/forecast (monthly actual performance) development while identifying and implementing cost‑reduction opportunities across all functions.
• Conduct daily/weekly reporting on open work orders for supervisor review.
• Keep accurate files of all office–related issues, ensuring files are up to date and complete.
• Communicate with supervisor on the work performed and preventive maintenance.
• Attend weekly staff meetings and safety training.

• Associate’s Degree and/or equivalent experience.
• Minimum of two years of experience in facilities maintenance, property management, or customer service.
• Experience managing service delivery for trades labor such as electrical, HVAC, plumbing, or roofing preferred.
• Bi‑lingual English‑Spanish preferred.
• Advanced proficiency in MS Windows Applications, including MS Excel and Word.
• Typing speed of at least 50 wpm and good writing skills.
• Professional and friendly demeanor, willing to go above and beyond to accomplish the mission.
• Ability to work under pressure, make correct decisions with limited input, and determine when to elevate issues.
• Ability to communicate effectively with all functions of the Operations Staff and Call Center Operations team.
• Critical thinking and problem‑solving skills.
• Ability to maintain a courteous, professional demeanor at all times.
• Convey confidence in providing and receiving pertinent information.
• Punctual, reliable, and caring about work ethic.

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

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#EFS

Entry level

Full‑time

Management and Manufacturing

Facilities Services