Chargeback Resolution Analyst

Job Description Summary

We are the makers of possible
. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The Chargeback Claim Resolution Analyst plays a critical role in ensuring the financial integrity and compliance of chargeback processes. This position is responsible for the comprehensive management of chargeback claims, which includes the detailed analysis, validation, and reconciliation of claims. The analyst engages and collaborates with distributor partners, GPOs, commercial customers, and cross‑functional internal teams to resolve disputed claims efficiently and accurately.

The role requires a deep understanding of contractual agreements, industry regulations, and the nuances of the sector. The analyst establishes policies, processes, and governance to ensure effective implementation of complex chargeback activities, manages meticulous records, verifies claim data, identifies discrepancies, implements corrective actions, and generates detailed reports on trends and resolutions. Continuous process improvement is also a key focus to enhance efficiency and accuracy.

• Reporting to Chargeback Resolution Manager, oversee all operational aspects of chargeback and sales tracing errors, and direct contract pricing claims for all US business segments.
• Use multiple ERP systems, reporting tools, and support all BD businesses.
• Partner closely with distributor partners, IDNs, channel management, commercial contracting teams, analytics/master data, customer care, and IT to improve operational activities.
• Team accountability spans over $25M in chargebacks and sales tracing claim disputes.

• Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims with channel partners and customers.
• Partner with Contract Operations, Offer Development and Customer Care to support continuous improvement activities, identify root‑cause insights, and implement operational enhancements.
• Partner with Chargeback & Sales Trace Account Management Team to track, monitor, and communicate disputed lines for resolution.
• Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization.
• Align and complete workload consistent with set metrics/KPIs and service level expectations for operational effectiveness and customer satisfaction.
• Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes.

• Bachelor's degree required.
• Minimum 1 year experience preferred in commercial contracting or chargeback operations.
• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities.
• Strong technical skills in MS Access, Excel, Power BI, AS400, and Vistex SAP ERP systems along with analytics and reporting solutions experience.
• Demonstrate a growth mindset to identify opportunities for continuous improvement and become a change agent.
• Build and maintain strong cross‑functional business partner relationships.
• Demonstrated capability to navigate and collaborate effectively across business, matrix and cross‑functional leadership structures.

• Organizational Agility
• Process Effectiveness / Continuous Improvement
• Accountability and Empowerment
• Analytical and Problem‑Solving Orientation
• Strategic Partnership and Customer Support

USA AZ - Tempe Headquarters

USA NJ - Franklin Lakes

$79,600.00 - $ USD Annual

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.