Deal Desk Analyst - Small Business Services; SBS

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.

At ADP, we believe in empowering our employees to achieve, learn, and grow. If you are motivated by success, culture, solving challenges, and building valuable partnerships, you belong at ADP.

We operate based on our CORE values:
Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.

• Act as a "one-stop-shop" for sales, collaborating with Service organizations to ensure prioritized deals are executed efficiently and accurately.
• Structure SMB deals in CRM, perform due diligence, analyze customer onboarding requirements, and handle sensitive information.
• Manage and analyze data at both client and deal levels to ensure accuracy and compliance with policies.
• Develop tools and calculators to simplify capturing and reporting payroll balances.
• Provide seamless onboarding services for payroll/HR SMB clients from sale to start.
• Identify and resolve process, policy, system, or data issues promptly.
• Ensure smooth hand-off of customers to the Service organization.
• Build strong partnerships with cross-functional teams to ensure an efficient sales-to-implementation cycle.
• Recommend best practices and training opportunities to ADP leadership based on client feedback and experience.

• A college degree is preferred but not mandatory; skills and experience are more important.
• 3-5 years of experience in business operations, customer operations, sales operations, or systems integration.
• Experience in customer success or onboarding is a plus.

• Ownership mindset, customer focus, curiosity, and high ethical standards.
• Excellent interpersonal, relationship management, communication, organizational, and time management skills.
• Proficiency in Excel, CRM, GONG, Seismic, MS Word, PowerPoint.
• Strong analytical skills, judgment, and decision-making abilities.
• Ability to work independently in a fast-paced, performance-driven environment.
• Knowledge of HR and Payroll industry tools is advantageous.

ADP is committed to creating an inclusive, diverse, and equitable workplace, providing equal opportunities regardless of protected characteristics. Hiring decisions are based on merit, qualifications, and experience.

ADP upholds high ethical standards and full legal compliance. We expect our employees to demonstrate integrity and foster a respectful workplace. Learn more about our culture and values at ADP Careers.