Business Strategy Leader, Service

Opportunity Overview As the firm accelerates its digital and AI transformation, Enterprise Care Business Intelligence serves as the operational backbone that enables change to scale consistently and effectively. By making work visible, measurable, and governed, it empowers leaders to implement automation and AI with confidence, ensuring solutions are sustainable, repeatable, and aligned across the organization rather than fragmented into isolated point solutions.

What You will do:

Lead the development and execution of strategic initiatives that support Enterprise Service and broader organizational objectives. This may include:

Designing performance management tools, objectives, and success measures for the Service population.

Providing thought leadership to define and implement Enterprise Service programs and other firm-wide priorities.

Partnering with business areas and field leaders to assess current and future needs related to strategy, organizational design, talent, and culture.

Driving continuous improvement efforts to enhance the efficiency, effectiveness, and risk management of Enterprise Service processes, including workforce planning and performance management.

Ensure strategic initiatives are aligned and integrated with broader organizational priorities and operational objectives.

Lead, coach, and develop associates to maximize team effectiveness and strategic impact.

Lead complex initiatives that directly support divisional and Enterprise Service strategies by:

Defining project scope, deliverables, timelines, resource needs, and critical path activities.

Monitoring progress against schedule, scope, quality, and budget objectives using established metrics and controls.

Evaluating trade-offs and making data-driven recommendations to senior leadership.

Partnering with leaders across the organization to secure resources and drive successful outcomes.

Identifying, assessing, and mitigating project risks and issues.

Facilitating meetings, communicating progress, and developing solutions to achieve project objectives.

Providing timely and actionable insights to senior leadership to support decision-making.

Building and maintaining strong relationships across departments, divisions, and external vendors.

Position Requirements Required Bachelor ’s degree in Business, Finance, Accounting, Economics, Data Science, Mathematics, Analytics, or a related field; or equivalent relevant work experience.
5+ years of relevant professional experience.
2+ years of leadership, change management, program management, or transformation experience.

Knowledge, Skills & Abilities Proven leadership, coaching, and team development skills, with the ability to influence stakeholders and drive results across the organization.

Strong project and program management capabilities, including managing multiple priorities, resources, timelines, and deliverables in a fast-paced environment.

Excellent communication, presentation, and relationship-building skills, with the ability to collaborate effectively across functions and leadership levels.

Strong analytical and problem-solving skills, including business impact analysis, trend identification, and development of actionable recommendations.

Proficiency with Power BI, Tableau, or similar visualization tools, and advanced Microsoft Excel, Word, and PowerPoint skills, including pivot tables, advanced formulas, charting, conditional formatting, and VBA.Problem Solving Ability to solve complex, non-routine business challenges involving multiple stakeholders and competing priorities.

Sound judgment and decision-making skills with the ability to identify risks, resolve escalated issues, and anticipate operational, resource, and organizational challenges.

Experience supporting business leaders…