Assistant Editor

JOB TITLE:
Assistant Editor

LOCATION:

Onsite in Tempe, AZ
DURATION: 6 months with potential extension
PAY RANGE: $15-20/hour
TOP 3 SKILLS:

• 2+ years of editing experience (can be from internships or work during college)
• MS Suite skills
• Experience editing content to align with a style guide

Job Description:

The Editor will be responsible for editing, proofreading, and publishing agent-facing short- and long-form content. A key aspect of this role is upholding service level agreements and operational excellence standards, ensuring timely and high-quality content delivery.
The ideal candidate possesses exceptional written and oral communication skills, with a keen eye for details, strong interpersonal skills, and customer obsession. Experience in one or more content management systems and content structures is preferred.

Key Responsibilities

• Work closely with Technical Writers, WFS PMs, and PXT stakeholder to deliver on requests to update and publish content in our Content Management System (CMS) within defined contact SLAs and delivery timelines.
• Review and edit written content for grammar and spelling, accuracy, clarity, consistency, and adherence to style guidelines.
• Transform segments of the content portfolio from single-use to a reusable “headless” content structure, chunking unstructured long-form content into structured components.
• Audit existing content and editing for consistency across all content.

Day to Day Rhythm:

• Our team is managing articles or content for a call center, this is an entry level role. You will receive a request with guidance to edit and write content aligned with the content style guide and adhering to SLAs.
• Will have deadlines that need to be met
• Will communicate progress updates each day for reporting with team and stakeholders

Required Skills:

• 2+ years’ of editing experience OR 4+ bachelor’s degree in marketing, communications, editorial, English or a related field
• MS Suite skills
• Excellent writing and editing skills
• High attention to detail
• Good judgment and open communication
• Experience editing content to align with a style guide
• Advanced English language skills with full proficiency in grammar, spelling, and punctuation
• Experience working with reusable or “headless" content
• Experience in one or more content management systems and content structures is preferred.

BENEFITS

SUMMARY:

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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