Customer Support Representative

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* About the Role:

** We are seeking a dynamic and motivated Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support while building strong relationships. You will assist both current and prospective customers by answering product and service inquiries, troubleshooting issues, and resolving complaints with a positive and professional attitude.

Additionally, you will handle escalations, support lead generation efforts, process sales orders, and contribute to continuous improvements in customer experience. With a focus on delivering high-quality service, you will leverage your strong communication and problem-solving skills to exceed customer expectations, multitask across various platforms, and quickly navigate multiple systems to find solutions. You will also collaborate with the management team to share insights, suggest improvements, and help ensure smooth, efficient operations.

This is an exciting opportunity for someone who thrives in a fast-paced environment and is eager to make a direct impact on customer satisfaction and company success.
** Responsibilities:
** Use effective communication skills to address customer inquiries, ensuring responses are clear and effective.

Leverage problem-solving and decision-making skills to provide immediate solutions and resolve issues without escalation. Maintain up-to-date knowledge of products, services, and industry trends to effectively handle customer concerns and questions. Ensure all tasks and follow-up actions are managed accurately and promptly, demonstrating strong organizational skills.

Ability to multi-task and manage multiple conversations simultaneously across phone, chat, and other platforms. Work with a high degree of efficiency, handling a fast-paced workload while maintaining quality customer interactions.
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* Qualifications:

** 2 years of experience in a customer service or phone support role (a college degree can substitute for experience) Strong communication, critical thinking, and time management skills

Ability to multi-task across multiple systems and manage calls efficiently Active listening skills, with the ability to adapt responses based on customer needs Strong customer service, analytical, and decision-making abilities Ability to work effectively in a fast-paced environment Organized, with the ability to track and follow up on multiple tasks accurately and on time Solid computer and web browsing skills Basic math skills Ability to interact professionally with employees at all levels and people from diverse backgrounds Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, Life Lock, Money Lion and more.

Our combined heritage is rooted in providing financial empowerment and cyber safety for the first digital generations. We bring award-winning products and services in cybersecurity, online privacy, identity protection and financial wellness to nearly 500 million users in more than 150 countries. We're always looking for smart, fearless and dedicated people. Together, we have a collective passion and vision to power Digital Freedom by protecting consumers and helping them grow, manage and secure their digital and financial lives.

When you’re part of Gen, you have access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits and compensation packages.

Inclusion is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer.

Employment decisions are based on merit, experience and business needs.

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate inclusion, promote teamwork and encourage every team member to contribute and grow—join us!

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