Customer Service Representative

Position

Customer Service Representative – Collins Comfort Masters

Earn on average $23-30/hour as an Inbound Customer Service Rep with Collins Comfort! Experience clear career progression, personalized training, ongoing education opportunities, competitive pay and benefits, unwavering leadership support, and the backing of a reputable company with almost four decades of success.

• Competitive Pay! $17-19 per hour plus uncapped commission… our CRSs are averaging $48, per year!
• Excellent Schedules! We pride ourselves in not over‑working the team and having no work shortage!
• Dedicated ongoing training, support, and career growth! We focus on continued education through hands‑on classroom & on‑the‑job trainings, one on one, and small group trainings
• Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it!
• Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short‑Term and Long‑Term Disability options & Company Paid Life Insurance
• 401(k) Retirement Plan with company match! Start contributing and earning that company match right away!
• Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
• Casual Environment – we wear jeans around the office!

• Successfully handle high‑volume inbound & outbound customer service calls
• Respond to e‑mail inquiries
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable
• Provide stellar customer service with a can‑do attitude
• Successfully meet KPI performance metrics

• High School Diploma or GED preferred
• At least 1 year customer service call center experience, industry experience is a plus
• Intermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel
• Experience using CRM systems – Service Titan & Dialpad experience is a plus
• Strong critical thinking skills and attention to detail
• Must be fluent in reading, writing, and speaking English;
  Spanish is a plus
• Must be able to sit for long periods of time
• Must pass a pre‑employment background check and drug screen

Entry level

Full‑time

Other

Utilities

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