Customer Service REP
Listed on 2026-01-01
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Mr Target is looking for a Customer Service Representative to join our team and provide top-tier support to our customers. This role involves handling inquiries, processing orders, and ensuring customer satisfaction across our law enforcement, military, and civilian customer base.
Job DescriptionThe ideal candidate has experience in customer service, preferably in the firearms or tactical industry, and is comfortable handling phone, email, and online inquiries with professionalism and efficiency.
Essential Duties and Responsibilities:
- Respond to customer inquiries via phone, email, and online chat
- Process orders, returns, and warranty claims accurately and efficiently
- Provide product information, troubleshooting assistance, and recommendations
- Maintain customer records and update account details in our CRM system
- Work closely with sales and warehouse teams to ensure smooth order fulfillment
- Handle customer complaints and resolve issues in a timely and professional manner
- Assist with administrative tasks and special projects as needed
Requirements:
- 2+ years of customer service experience, preferably in the firearms or tactical industry
- Strong verbal and written communication skills
- Ability to handle high-volume inquiries with professionalism and efficiency
- Proficiency in CRM software and Microsoft Office Suite
- Detail-oriented with strong problem-solving skills
- Knowledge of firearms, shooting ranges, or tactical gear is a plus
- Positive attitude and ability to work in a fast-paced environment
What Mr Target Offers You:
- Fun, relaxed, and casual work environment
- Awesome people by your side working as a team to ensure the entire group’s success!
- Employee discounts on purchases
- Industry discounts with other manufacturers
- The opportunity for growth and a solid long term career, we promote from within!
- Competitive Pay commensurate with experience and skillset
Job Type
Pay
Full Time
$0.00 – $0.00 per hour
Shift
Experience Level
Day Shift
4 Years
Expected Hours
Work Days
Monday to Friday
Work Setting
Work Location
Office
Tempe, AZ (In-person)
Paid time off
Want to join the Mr Target team?Fill out an application to get things started!
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